Behind the Bar

Seize The Moment To Connect With Customers-A +A
DAVID T. KRATT | Other
Published: 12/13/2003

Even when you're not actively involved with serving a customer, you can use the moment to engage them in friendly chatter. I'm not talking about loyal customers who talk to you regularly, but rather little comments here and there to those customers you know only by face or not at all. After all, these customers represent the bulk of your customer base.