Stay Alert, Plan Ahead To Control Customer Flow

DAVID T. KRATT | Other
Published: 04/20/2005

The woman before you didn't think it necessary to take a number, nor did you. But when the server finally looked up again, a half-dozen customers were standing at the deli counter. So the server said, ""Who's next?"" and then shouted, ""No. 7,"" before you had a chance to give the woman the ""you're next"" signal.