The Role We Must Play
What drains you behind the bar?
I’ve got a couple things. OK, there’s more than that.
For example, I call her the Margarita Lady. No matter how exact I prepare her margarita to her specifications, she complains, usually because there’s not enough tequila. So I add more tequila. Then later she’ll want more triple sec. It never fails. Then she’ll nurse the drink forever, need something every time I walk by her and want “a fluff” so she doesn’t have to pay for a second drink. And then, need I say it, she leaves a terrible tip.
Customers like that will bleed you.